|
|
Shipping & Return Policies
Shipping Methods & Costs
- Standard shipping includes costs for third party transit and all product-handling costs.
- Standard delivery is three to five business days, following credit card authorization.
- Standard deliveries are handled by UPS.
- Shipping charges are calculated at the end of the shopping cart process.
- Where online tracking is available, the tracking link is included in your "Invoice Confirmation" e-mail. Tracking may require up to 24 hours to appear in our system due to potential delays in receipt of information from carriers.
- If an item in your order isn't available for immediate shipment, we will notify you and your credit card will not be charged until the item is shipped.
- We do not ship on major holidays and weekends.
If you have any questions about your order, please contact us at: customercare@chronicpainmanager.com.
Credit Card Refunds
We process refunds to the credit card used at time of purchase upon receiving your returned shipment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Shipping Times
Order processing time is contingent upon credit card authorization screening, and does not include weekends or holidays.
Returns Policy
We guarantee the quality of all our products and services. We will be glad to issue a refund, no questions asked, for undamaged merchandise returned within 30 days of purchase. No exceptions. Merchandise must be returned with an original receipt or mail order packing invoice. Contact Customer Care at:
customercare@chronicpainmanager.com
Cancelled and/or returned orders are subject to a 15% restocking fee. |
|
