Privacy Policy, Security & Credit Information

Privacy

At Peaceful Mind Productions, your privacy and the protection of your data is a top priority. We disclose our privacy practices and review privacy practices by 3rd parties, including:

• The organization collecting the information
• How the information is used
• With whom the information is shared
• The choices available to you regarding collection, use and distribution of the information
• The kind of security procedures in place to protect the loss, misuse or alteration of information under ChronicPainManager.com's and / or PayPal's control
• How to correct any inaccuracies in the information.

If you feel that our company is not abiding by its posted privacy policy, please contact the ChronicPainManager.com Compliance Officer by email at Privacy@ChronicPainManager.com.

Our payment processing is conducted via PayPal. Payments are accepted either by credit card or via a PayPal account. You do not have to have a PayPal acount to pay for merchandise with a credit card from this site. PayPal is simply the credit card procesesor. Please see the PayPal Privacy Policy for more information about how PayPal uses information it collects during the payment process..

Ordering

ChronicPainManager.com / PayPal's order form request data from users including: Contact information such as name and shipping address; financial information such as credit card number, expiration date, billing address, and billing phone number. This information is used for billing purposes and to fill customers' orders. If we encounter difficulty when processing an order, this contact information is used to contact the user. This information is harvested from a secure area and encrypted for our customers' protection. It is not sold or shared with anyone else under any circumstances.

Cookies

A cookie is data stored on the end-user's hard drive with information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible only to ChronicPainManager.com, and will not be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, which allows us to maintain shopping cart and state selections from one page request to the next, and maintain session information from one visit to the next. By setting a cookie on our site, the user would not have to log in more than once, thereby saving time while visiting our site. If a user rejects the cookie, they may still browse our site but will be unable to log in or make a purchase.

We use IP addresses to analyze trends, administer the site, track users' movement and gather demographic information for aggregate use. IP addresses are not linked to personally identifiable sites.

ChronicPainManager.com will not share your information with any individual or organization.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We value your privacy at ChronicPainManager.com, and will never release any account information to anyone outside of the necessary core groups that help our business function unless our customers give us the authority to do so.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

This web site contains links to other sites. Please be aware that ChronicPainManager.com is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted with the best encryption software in the industry - SSL (Secure Socket Layers) provided by VeriSign, the premier encryption Software Company available today. On a secure page such as our order form, the lock icon on the bottom of Web browsers' switches to locked, as opposed to unlocked mode, and back to open mode when you are just browsing.

We also do everything in our power to protect user data offline. All sensitive information is restricted in our offices. Only employees who need the information to perform a specific job (for example, a Customer Care representative) are granted access to personally identifiable information, and are required to lock their station when they leave their station.

All employees are kept up to date on our security and privacy practices. Every quarter and whenever new policies are implemented, our employees are reminded about the importance of keeping customer data secure and safe at all times. The servers with personally identifiable information are stored in a locked and secure environment.

If you have any questions about the security at our website, you can send an email to: CustomerCare@ChronicPainManager.com

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you by email.

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any portion of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

The Privacy Notice posted on this site was updated on January 12, 2005.